Ticket volume and status

Impact Food Group Limited — 3,159 tickets across 90 days (1 July to 14 October 2026).

CreatedIssue TypeStatusPriority

Tickets raised

3,159

Completed

2,943

Still open

216

Completion rate

93.2%

Tickets created by week

Tickets by status

Tickets by issue type

Issue type by priority

Issue Type	P4 - Incident	P5 - Incident	P5 - Request	P3 - Incident	P4 - Request	P3 - Request	C3 - RFC	P2 - Incident	Total
User Support (Non application specific)	139	190	296	134	105	19	0	0	883
Application Support	234	170	50	147	80	13	8	5	707
Desktop Support	162	87	60	61	45	8	0	0	423
Email Support	74	62	36	31	67	5	3	2	280
Monitoring Alert	216	0	0	1	0	0	0	0	217
Administration	4	48	35	93	8	3	0	0	191
Phones / Tablet Support	75	35	23	11	26	5	1	0	176
Printing / Scanning Support	51	38	23	10	28	2	0	0	152
System Information	1	2	46	0	8	4	0	0	61
Infrastructure Support	4	9	2	5	4	2	1	0	27
Sales Order	0	0	0	0	5	0	0	0	5
Automation	0	1	2	0	0	1	0	0	4
Backup Support	1	1	1	1	0	0	0	0	4
Software Development	0	0	3	0	0	0	0	1	4
Telecom:Support	0	0	0	0	1	0	0	0	1
Digital	0	0	0	0	1	0	0	0	1
Pre-Sales	0	0	0	0	0	1	0	0	1
Recycling	0	0	1	0	0	0	0	0	1
Total	969	643	578	494	390	63	14	8	3,159

Engineer detail

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	751	723	28	313	2.4
Pollard, Liam	627	613	14	266	2.35
Martin, Callum	596	579	17	363	1.64
Cordwell, Rob	362	342	20	295	1.23
Samih, Abdelmoumen	360	360	0	147	2.46
Rahman, Mustafa	202	181	21	103	1.96
Ashford, Richard	24	9	15	6.61	3.63
Moore, Chaya	12	12	0	3.26	3.68
Johnson, Jack	9	9	0	1.63	5.52
Lockyer, Samuel	8	8	0	3.92	2.04
Dedman, Sam	6	6	0	0.97	6.19
Dexter, Jake	5	5	0	1.68	2.98
Cooke, Daniel	5	5	0	2.07	2.42
Cleaves, Christopher	5	5	0	1.02	4.9
McIndewar, Connor	4	4	0	1.6	2.5
Dunn-Weedon, Cameron	3	3	0	0.83	3.61
Townley, Sam	2	2	0	3.25	0.62
Graham, James	1	1	0	1.27	0.79
Wilkie, Daniel	1	1	0	1.53	0.65
Collins, Philippa	1	0	1	0	–
Jones, Thomas	1	1	0	13.55	0.07
Humphries, Lewis	1	0	1	10.83	0.09
Speakman, Philip	1	1	0	0.58	1.72
Perkins, Lewis	1	1	0	6.35	0.16

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Pollard, Liam	114	103	11	36.99	3.08
Nicholson, Jack	83	70	13	24.45	3.39
Cordwell, Rob	50	36	14	25.88	1.93
Martin, Callum	48	42	6	18.49	2.6
Rahman, Mustafa	47	35	12	25.48	1.84
Ashford, Richard	24	9	15	6.61	3.63
Johnson, Jack	2	2	0	0.31	6.45
Moore, Chaya	1	1	0	0.3	3.33
Dedman, Sam	1	1	0	0.25	4
Lockyer, Samuel	1	1	0	0.2	5

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	605	578	27	239	2.53
Martin, Callum	426	412	14	239	1.79
Pollard, Liam	422	408	14	169	2.5
Cordwell, Rob	277	258	19	209	1.32
Samih, Abdelmoumen	210	210	0	75.6	2.78
Rahman, Mustafa	202	181	21	103	1.96
Ashford, Richard	24	9	15	6.61	3.63
Johnson, Jack	8	8	0	1.48	5.41
Moore, Chaya	7	7	0	1.88	3.72
Dedman, Sam	6	6	0	0.97	6.19
Lockyer, Samuel	6	6	0	3.57	1.68
Dexter, Jake	4	4	0	1.26	3.17
Cooke, Daniel	4	4	0	1.55	2.58
Dunn-Weedon, Cameron	3	3	0	0.83	3.61
Cleaves, Christopher	3	3	0	0.5	6
McIndewar, Connor	2	2	0	1	2
Graham, James	1	1	0	1.27	0.79
Wilkie, Daniel	1	1	0	1.53	0.65
Collins, Philippa	1	0	1	0	–
Jones, Thomas	1	1	0	13.55	0.07
Humphries, Lewis	1	0	1	10.83	0.09

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	257	246	11	98.01	2.62
Martin, Callum	241	238	3	114	2.12
Pollard, Liam	166	157	9	64.36	2.58
Cordwell, Rob	72	69	3	50.64	1.42
Samih, Abdelmoumen	58	58	0	20.03	2.9
Rahman, Mustafa	34	33	1	19.69	1.73
Moore, Chaya	8	8	0	2.23	3.59
Ashford, Richard	8	1	7	2.57	3.11
Johnson, Jack	6	6	0	1.17	5.13
Dedman, Sam	5	5	0	0.97	5.15
McIndewar, Connor	4	4	0	1.6	2.5
Dunn-Weedon, Cameron	2	2	0	0.5	4
Dexter, Jake	1	1	0	0.23	4.35
Perkins, Lewis	1	1	0	6.35	0.16

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	170	163	7	66.19	2.57
Pollard, Liam	149	145	4	71.17	2.09
Samih, Abdelmoumen	135	135	0	62.23	2.17
Martin, Callum	92	87	5	48.01	1.92
Cordwell, Rob	72	69	3	49.6	1.45
Rahman, Mustafa	63	55	8	23.73	2.65
Cooke, Daniel	5	5	0	2.07	2.42
Ashford, Richard	4	2	2	0.51	7.84
Lockyer, Samuel	2	2	0	0.48	4.17
Dexter, Jake	2	2	0	0.75	2.67
Humphries, Lewis	1	0	1	10.83	0.09
Speakman, Philip	1	1	0	0.58	1.72

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	113	107	6	68.65	1.65
Cordwell, Rob	83	75	8	108	0.77
Pollard, Liam	78	77	1	34.33	2.27
Martin, Callum	63	61	2	56.8	1.11
Samih, Abdelmoumen	41	41	0	30.16	1.36
Rahman, Mustafa	26	21	5	24.85	1.05
Ashford, Richard	3	0	3	0.99	3.03
Johnson, Jack	3	3	0	0.46	6.52
Cleaves, Christopher	3	3	0	0.5	6
Lockyer, Samuel	2	2	0	0.45	4.44
Moore, Chaya	2	2	0	0.68	2.94
Dexter, Jake	1	1	0	0.2	5
Dunn-Weedon, Cameron	1	1	0	0.33	3.03
Dedman, Sam	1	1	0	0	–

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	87	87	0	26.57	3.27
Pollard, Liam	83	83	0	28.85	2.88
Martin, Callum	30	29	1	10.62	2.82
Rahman, Mustafa	28	27	1	7.92	3.54
Samih, Abdelmoumen	22	22	0	10.79	2.04
Cordwell, Rob	18	18	0	11.76	1.53
Townley, Sam	2	2	0	3.25	0.62
Lockyer, Samuel	2	2	0	0.35	5.71
Ashford, Richard	1	1	0	0.28	3.57
Dexter, Jake	1	1	0	0.5	2
Jones, Thomas	1	1	0	13.55	0.07
Moore, Chaya	1	1	0	0.18	5.56
Cleaves, Christopher	1	1	0	0.2	5

Primary Resource	Tickets	Complete	Hours	Tickets per hour
Samih, Abdelmoumen	69	69	2.82	24.47
Pollard, Liam	25	25	6.42	3.89
Martin, Callum	5	5	1.3	3.85
Cordwell, Rob	1	1	0.37	2.7
Nicholson, Jack	1	1	0.22	4.55

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Martin, Callum	101	99	2	72.79	1.39
Cordwell, Rob	70	69	1	46.69	1.5
Samih, Abdelmoumen	5	5	0	0.76	6.58
Pollard, Liam	5	5	0	4.03	1.24
Nicholson, Jack	3	3	0	0.85	3.53
Ashford, Richard	1	1	0	0.12	8.33
Cleaves, Christopher	1	1	0	0.32	3.13

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	39	38	1	18.61	2.1
Pollard, Liam	33	33	0	19.39	1.7
Cordwell, Rob	27	26	1	11.27	2.4
Martin, Callum	26	24	2	21.9	1.19
Rahman, Mustafa	24	22	2	14.61	1.64
Samih, Abdelmoumen	20	20	0	16.3	1.23
Ashford, Richard	3	2	1	1.05	2.86
Moore, Chaya	1	1	0	0.17	5.88

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	52	52	0	19.27	2.7
Pollard, Liam	32	32	0	14.83	2.16
Martin, Callum	22	20	2	25.87	0.85
Cordwell, Rob	16	14	2	9.78	1.64
Rahman, Mustafa	15	11	4	7.59	1.98
Samih, Abdelmoumen	7	7	0	1.44	4.86
Ashford, Richard	2	2	0	0.74	2.7
Lockyer, Samuel	1	1	0	2.52	0.4

Primary Resource	Tickets	Complete	Hours	Tickets per hour
Pollard, Liam	48	48	21.03	2.28
Martin, Callum	6	6	2.91	2.06
Nicholson, Jack	5	5	4.02	1.24
Rahman, Mustafa	2	2	1.33	1.5

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	14	12	2	6.17	2.27
Rahman, Mustafa	4	4	0	0.72	5.56
Cordwell, Rob	3	1	2	7.22	0.42
Pollard, Liam	2	2	0	1	2
Martin, Callum	2	2	0	3.05	0.66
Ashford, Richard	1	0	1	0.15	6.67
Lockyer, Samuel	1	1	0	0.12	8.33

Primary Resource	Tickets	Complete	Hours	Tickets per hour
Pollard, Liam	2	2	0.13	15.38
Rahman, Mustafa	1	1	0.8	1.25
Nicholson, Jack	1	1	1.1	0.91

Primary Resource	Tickets	Complete	Hours	Tickets per hour
Rahman, Mustafa	1	1	1.13	0.88
Graham, James	1	1	1.27	0.79
Martin, Callum	1	1	0.55	1.82

Primary Resource	Tickets	Complete	Hours	Tickets per hour
Nicholson, Jack	723	723	292	2.48
Pollard, Liam	613	613	263	2.33
Martin, Callum	579	579	321	1.8
Samih, Abdelmoumen	360	360	147	2.46
Cordwell, Rob	342	342	215	1.59
Rahman, Mustafa	181	181	80.43	2.25
Moore, Chaya	12	12	3.26	3.68
Ashford, Richard	9	9	2.54	3.54
Johnson, Jack	9	9	1.63	5.52
Lockyer, Samuel	8	8	3.92	2.04
Dedman, Sam	6	6	0.97	6.19
Dexter, Jake	5	5	1.68	2.98
Cooke, Daniel	5	5	2.07	2.42
Cleaves, Christopher	5	5	1.02	4.9
McIndewar, Connor	4	4	1.6	2.5
Dunn-Weedon, Cameron	3	3	0.83	3.61
Townley, Sam	2	2	3.25	0.62
Graham, James	1	1	1.27	0.79
Wilkie, Daniel	1	1	1.53	0.65
Jones, Thomas	1	1	13.55	0.07
Speakman, Philip	1	1	0.58	1.72
Perkins, Lewis	1	1	6.35	0.16

Primary Resource	Tickets	Open	Hours	Tickets per hour
Nicholson, Jack	3	3	2.21	1.36
Cordwell, Rob	3	3	20.4	0.15
Ashford, Richard	2	2	0.25	8
Martin, Callum	2	2	1.94	1.03
Collins, Philippa	1	1	0	–
Humphries, Lewis	1	1	10.83	0.09

Primary Resource	Tickets	Open	Hours	Tickets per hour
Rahman, Mustafa	12	12	19.29	0.62
Cordwell, Rob	10	10	8.88	1.13
Ashford, Richard	5	5	1.28	3.91
Pollard, Liam	4	4	1.91	2.09
Nicholson, Jack	4	4	2.45	1.63
Martin, Callum	1	1	0.35	2.86

Primary Resource	Tickets	Open	Hours	Tickets per hour
Nicholson, Jack	8	8	3.54	2.26
Martin, Callum	8	8	35.06	0.23
Pollard, Liam	7	7	0.87	8.05
Ashford, Richard	2	2	0.1	20
Cordwell, Rob	2	2	7.3	0.27

Primary Resource	Tickets	Open	Hours	Tickets per hour
Ashford, Richard	5	5	1.37	3.65
Martin, Callum	2	2	0.65	3.08
Rahman, Mustafa	1	1	1.45	0.69

Primary Resource	Tickets	Open	Hours	Tickets per hour
Nicholson, Jack	4	4	1.31	3.05
Rahman, Mustafa	3	3	0.57	5.26
Pollard, Liam	2	2	0.48	4.17

Primary Resource	Tickets	Complete	Hours	Tickets per hour
Pollard, Liam	25	25	14.58	1.71
Martin, Callum	21	21	14.83	1.42
Cordwell, Rob	12	12	10.74	1.12
Samih, Abdelmoumen	11	11	5.77	1.91
Nicholson, Jack	10	10	4.65	2.15
Cleaves, Christopher	2	2	0.52	3.85
Lockyer, Samuel	2	2	0.35	5.71
Perkins, Lewis	1	1	6.35	0.16
Townley, Sam	1	1	2.93	0.34
Moore, Chaya	1	1	0.18	5.56

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Pollard, Liam	43	43	0	25.71	1.67
Nicholson, Jack	42	41	1	18.7	2.25
Martin, Callum	39	38	1	29.25	1.33
Samih, Abdelmoumen	28	28	0	13.49	2.08
Cordwell, Rob	20	20	0	18.81	1.06
Speakman, Philip	1	1	0	0.58	1.72
Johnson, Jack	1	1	0	0.15	6.67
McIndewar, Connor	1	1	0	0.22	4.55
Moore, Chaya	1	1	0	0.17	5.88

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	54	54	0	22.43	2.41
Pollard, Liam	48	48	0	19.81	2.42
Samih, Abdelmoumen	46	46	0	19.32	2.38
Martin, Callum	30	29	1	22.36	1.34
Cordwell, Rob	16	16	0	19.8	0.81
Moore, Chaya	2	2	0	0.9	2.22
Cooke, Daniel	1	1	0	0.52	1.92
McIndewar, Connor	1	1	0	0.38	2.63

Primary Resource	Tickets	Complete	Hours	Tickets per hour
Pollard, Liam	53	53	23.22	2.28
Martin, Callum	48	48	29.21	1.64
Samih, Abdelmoumen	41	41	15.43	2.66
Nicholson, Jack	35	35	23.96	1.46
Cordwell, Rob	22	22	18.23	1.21
Townley, Sam	1	1	0.32	3.13
Dexter, Jake	1	1	0.42	2.38

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Pollard, Liam	37	37	0	14.59	2.54
Martin, Callum	32	31	1	29.07	1.1
Samih, Abdelmoumen	24	24	0	16.99	1.41
Cordwell, Rob	15	14	1	18.32	0.82
Nicholson, Jack	5	5	0	4.87	1.03
Moore, Chaya	1	1	0	0.13	7.69

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	54	54	0	29.43	1.83
Pollard, Liam	33	33	0	19.34	1.71
Martin, Callum	21	21	0	17.42	1.21
Samih, Abdelmoumen	20	20	0	13.39	1.49
Cordwell, Rob	16	16	0	8.61	1.86
Humphries, Lewis	1	0	1	10.83	0.09

Primary Resource	Tickets	Complete	Hours	Tickets per hour
Nicholson, Jack	41	41	17.23	2.38
Martin, Callum	31	31	20.28	1.53
Cordwell, Rob	25	25	18.55	1.35
Pollard, Liam	22	22	16.62	1.32
Samih, Abdelmoumen	20	20	8.52	2.35

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	76	74	2	29.47	2.58
Martin, Callum	62	62	0	26.14	2.37
Samih, Abdelmoumen	58	58	0	17.51	3.31
Cordwell, Rob	44	44	0	19.58	2.25
Pollard, Liam	2	2	0	0.38	5.26
Moore, Chaya	1	1	0	0.52	1.92
Jones, Thomas	1	1	0	13.55	0.07

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	67	64	3	25.18	2.66
Martin, Callum	63	61	2	34.77	1.81
Samih, Abdelmoumen	45	45	0	11.49	3.92
Pollard, Liam	38	38	0	19.66	1.93
Cordwell, Rob	25	24	1	35.17	0.71
Rahman, Mustafa	7	7	0	2.27	3.08
Johnson, Jack	2	2	0	0.44	4.55
Dexter, Jake	2	2	0	0.73	2.74
Dedman, Sam	2	2	0	0.52	3.85
Cleaves, Christopher	2	2	0	0.33	6.06
Wilkie, Daniel	1	1	0	1.53	0.65
McIndewar, Connor	1	1	0	0.33	3.03
Collins, Philippa	1	0	1	0	–

Primary Resource	Tickets	Complete	Open	Hours	Tickets per hour
Nicholson, Jack	57	56	1	21.65	2.63
Pollard, Liam	53	53	0	21.19	2.5
Rahman, Mustafa	53	52	1	25.33	2.09
Martin, Callum	46	44	2	18.53	2.48
Cordwell, Rob	12	12	0	6.44	1.86
Samih, Abdelmoumen	7	7	0	1.62	4.32
Moore, Chaya	2	2	0	0.28	7.14
Dedman, Sam	1	1	0	0.05	20
Dunn-Weedon, Cameron	1	1	0	0.25	4